Contact
One inbox, replies within 1 business day (usually much faster).
The same address handles support, sales, billing questions, privacy requests, legal notices, and press. When possible, please include:
- Your account email (so we can look up your case).
- A brief description of what happened or what you need.
- For technical issues: an approximate timestamp, the API key prefix (never the full key), and the endpoint you called.
- For billing/refunds: the Paddle transaction ID.
Response time
- Support inquiries: within 1 business day.
- Privacy requests (GDPR / CCPA / LGPD): up to 30 days as required by law, usually within 5 business days.
- Security disclosures: within 3 business days (see below).
- System status: byebouncer.com/status is updated in real time and does not require contacting us.
Security disclosures
If you have discovered a security vulnerability, please report it privately by email before public disclosure. We appreciate coordinated disclosure and will credit you in our advisories if you wish.
For sensitive reports, you can request our PGP public key by email.
Legal / compliance
Formal legal notices, subpoenas, and DMCA notices should also be sent to hello@byebouncer.com with Legal Notice in the subject line.
Business details
ByeBouncer is operated as a sole proprietorship by Fidel, based in Argentina. Payments and invoicing are handled by Paddle.com Market Ltd., our Merchant of Record; you will receive invoices directly from Paddle after each purchase.