Contact
One contact channel for questions about the service, payments, privacy and legal matters.
The same address handles support, sales, billing, privacy, legal and press inquiries. Where possible, include:
- Your account email address so we can find your case.
- A brief description of what happened or what you need.
- For technical issues: the approximate time, API key prefix (never the full key) and endpoint used.
- For billing or refunds: your Paddle transaction ID.
Response times
- Support: we respond as soon as reasonably possible.
- Privacy: we respond within the period required by applicable law.
- Security: we prioritize reports with reproducible impact.
- System status: byebouncer.com/status updates in real time, with no need to contact us.
Security reports
If you discover a vulnerability, report it privately by email before disclosing it. We appreciate coordinated disclosure and may credit you in our notices if you wish.
For sensitive reports, you can request our PGP public key by email.
Legal matters and compliance
Formal legal notices and regulatory requests should also be sent to hello@byebouncer.com with Legal notice in the subject line.
Business details
ByeBouncer is operated by PARABACUTO GUERRERO FIDEL DILLINGER (CUIT 20-19147887-9), located at GUEMES 3221, PALERMO, CIUDAD AUTÓNOMA DE BUENOS AIRES, postal code 1425, ARGENTINA. Paddle, our merchant of record, processes buyer payments and billing; you will receive your receipt directly from Paddle after each purchase.